The Staff at CAP
CAP has a dedicated staff whose experience with animals and their care often spans several decades. The staff's knowledge and love of animals, which both employees and volunteers share, have created a welcoming atmosphere for both pets and people.
- Kappy Muenzer, Executive Director
- Barbara Fitzgerald, Director of Animal Care Services
- Jessica Marks, Shelter Manager
- JoAnne Jackson, Director of Operations
- Rita Benton, Marketing Director & Pet Supply Shop Manager
- Hershey Grace, Special Events Coordinator & Thrift Store Manager
- Trisha Royal, Community Outreach Director
- Barbara Veit, Shelter Activities / Community Service Coordinator
- Elana Gilbert, Volunteer Coordinator
- Catherine E-Graczyk, Feral Cat Assistance Program (FCAP) Coordinator
- Shelter Staff
Kappy Muenzer, Executive Director
Kappy Muenzer has worked in the field of animal protection for thirty-eight years. She began her work in 1974 as a volunteer and founded CAP’s adoption program in 1975. She was one of the founders of the CAP Shelter which opened in 1981. Kappy served as Board President for almost ten years. In 1986 the Board of Directors appointed her as Executive Director of CAP. She has also served as Gala Coordinator for CAP’s Celebrity Paws Gala since it’s inception in 1986.
Kappy served for thirty years on the board of the Texas Humane Legislation Network. She was President of that organization for two years and Vice-President for four years. In addition, Kappy served on the board of directors of the Texas Federation of Humane Societies for over twenty years. She currently serves on the Advisory Committee for the City of Houston, Animal Control Division and the Advisory Committee for the PIMA Medical Institute - Veterinary Assistant Technician Program. She holds BA and Masters degrees in music from Northwestern University where she became a member of Alpha Delta Pi Sorority and Phi Beta Professional Fraternity. Kappy’s late husband, Al, donated much of his free time to assist her with many CAP projects and computer programs. She shares her home with two adorable rescue dogs, Bailey, a Maltese mix and Kirby, a MaltiPoo, in addition to some very special kitty cats! Kappy was named and honored by The Social Book as a 2010 "Houston Treasure". Contact Kappy Muenzer
Barbara Fitzgerald, Director of Animal Care Services
Barbara Fitzgerald has worked at CAP since January, 1989. Her love of animals influenced her to make the decision to enter the Animal Paramedic Program at Houston Community College. During this time, she volunteered at the CAP shelter in order to receive the required volunteer hours for school. Barbara was subsequently hired as an Animal Care Attendant during her second semester of college. Over the years, Barbara has been promoted from Animal Attendant to Animal Technician, Senior Animal Technician to Shelter Manager, and she currently holds the position of Director of Animal Care Services.
Barbara has two children, Laura and Joseph, and four grandchildren. In addition to her passion for dogs and cats, Barbara loves horses and has one of her very own. She also has eight cats, three dogs, numerous Cockatiels, Finches and Parakeets, Box Turtles and a Koi pond! Barbara opens her heart and home for the Houston Chronicle’s Pets of the Week while they are waiting for adoption.
Jessica Marks, Shelter Manager
JoAnne Jackson, Director of Operations
JoAnne Jackson began working for CAP in September, 2006 as the Director of Administrative Services and became the Director of Operations in early 2011. JoAnne has worked in the field of animal protection since 1976. She began her career in Killeen, Texas, as an Animal Control Officer and was among the first group of officers to obtain the Texas Department of Health, Animal Control Certification. After ten years in animal control, JoAnne moved to Waco where she directed the transfer of the animal shelter from city operations to the Waco Humane Society. She remained as the Executive Director for sixteen years. JoAnne was Manager of the Dallas Spay/Neuter Clinic which was started by SNAP and then operated by The Humane Society of the United States. During her thirty-three years in animal protection, JoAnne served on the board of the Texas Humane Legislation Network, the City of Waco - Animal Control Advisory Board and, the McLennan Community College, Veterinary Technician Advisory Board. She also worked part-time as a Veterinary Technician for the Texas Animal Emergency Clinic. JoAnne currently serves on the Advsiory Committe for the PIMA Medical Institute - Veterinary Asststant Technician Program, and she is on the Partners for Responsible Pet Owners Task Force. JoAnne currently shares her home with her two cats, Snickers and Kit Kat. Contact JoAnne Jackson
Rita Benton, Marketing Director and Pet Supply Shop Manager
Rita Benton has worked in the field of marketing for forty years years, but her love of animals spans her lifetime. She began her work with CAP in 1995 as a volunteer, and shortly thereafter became a full-time employee.
Rita holds BA and masters degrees in marketing from the University of Georgia, where she was a member of the Kappa Delta sorority. She is a licensed airplane pilot, holding land, sea, instrument, multi-engine and instructor ratings, and teaches flying in her off time. Rita and her husband Jim share their home with seven cats. Contact Rita Benton
Hershey Grace, Special Events Coordinator
Hershey Grace has had a love for animals all of her life! When she was in her early twenties, she was one of the founders of the SPCA in Corpus Christi. Moving to Houston, she got involved with CAP in 1986 when she was a committee member for the first Celebrity Paws Gala. In 1987, she chaired the CAP gala with Robert Wagner as the Celebrity Star of the evening. Since that time, Hershey has continued to serve on the Gala Steering Committee and has served as Auction Chairman for many years. She joined CAP’s staff as Special Events Coordinator in 1999. In 2003, she initiated the CAP “Paws on Parade” Dog Walk in partnership with Rover Oaks Pet Resort. She has coordinated Mr. Magoo’s Annual Birthday Bash (“Paws for Style”) since 1995. Hershey is also the manager of CAP’s Thrift Store, the only thrift store in Houston benefitting animals! She and her husband, John Moritz, share their home with four cats adopted from the shelter. Hershey also serves as a foster mom for underweight and orphaned cats and kittens. Contact Hershey Grace
Trisha Royal,Community Outreach Director
Trisha Royal has been associated with Citizens for Animal Protection since 1976. While working in the corporate world, she volunteered for the animal shelter for 15 years where she became very active with fundraising events, fostering special needs animals, and serving on the board of directors. In 1990, Trisha joined CAP as a staff member and has held positions such as Volunteer Coordinator, Executive Assistant, Community Relations Director and is now the Community Outreach Director. She gladly shares her job with her shelter adopted companion, Annie – the official CAP Goodwill Ambassador Dog & Head of Humane Education and misses the late and great Dixie, who was the CAP ambassador from 1997-2010. Together they strive to teach the community about CAP and its mission, pet care, the pet overpopulation crisis and the responsibilities/commitment of pet guardianship.
Trisha grew up with animals all her life and wants to make a difference in the future of all living creatures. Her personal pets include Annie (Chihuahua), JoJo (Yorkshire Terrier), and Buttercup (a former CAP housecat now living in retirement). Contact Trisha Royal
Barbara Veit, Shelter Activities / Community Service Coordinator
About Barbara coming soon. Contact Barbara Viet
Elana Gilbert, Volunteer Coordinator
Elana Gilbert began working at CAP as the Volunteer Coordinator in October of 2012. Elana holds a B.A. in Environmental Studies from Hendrix College and an M.S. in Urban and Regional Planning from the University of Tennessee. She served in AmeriCorps for two years after obtaining her undergraduate degree, and has since worked for PetSmart, Inc. and the Houston SPCA. Elana loves being able to combine two of her greatest loves, nonprofit work and animal welfare. She spends her spare time baking, quilting, reading, and enjoying the outdoors, and shares her home with two gray tabby cats named Genghis and T.K., an Australian Shepherd mix named Mabel, and a Border Collie mix named Charlie. Contact Elana Gilbert
Before joining Citizens for Animal Protection in February 2012, Catherine E-Graczyk volunteered and worked with many animal rescue organizations. She began her career in animal care as an adoption counselor then worked as a clinical technician, lead surgical technician, Animal Care Officer, and the Director of Alamo Heights Animal Care Services. One of her biggest passions is trap-neuter-return and she has worked with multiple cities and organizations to establish TNR programs and city ordinances to protect feral cats. Catherine holds a BS from Sam Houston State University. Catherine and her husband, Chris, share their home with 6 rescued cats and Hank a pit bull mix they recently adopted from CAP. Contact Catherine E-Graczyk
Assistant Shelter Managers
- Laura Berrones
- Katy Thacker
- Mary Hunt
Foster Home Coordinators
Social Media Manager - Bianca Burrascano
Sr. AnimalHealth Technicians
Responsible for documenting and evaluating the health status and temperament of the animals in our care. This includes providing medical care and screening of all incoming and adopted animals.
- Bianca Burrascano
- Jeremy Ellis
- Kathy Lawson
- B.J. McIlvaine
- Kristin Norman
- Yvonne Moye
- Victoria Jimenez
- Jamie Taylor
- Nicole Zapella
Animal Care Staff
CAP employs part-time and full-time animal care attendants. They are responsible for general care and maintenance of the shelter animals. This includes feeding, walking, grooming and cleaning. They also assist in introducing potential pet adopters to the many pets needing homes, screen potential pet adopters and process adoptions.